Legal
Refund Policy
Effective 1 September 2026
All BazGrid deliverables are digital reports and plans delivered through your account. There is no physical shipping. For paid tiers, the refund rules below apply. Nothing in this policy limits rights you have under mandatory Saudi law.
| Tier | Refund | Condition |
|---|---|---|
| AI-Reviewed Readiness (SAR 1,000) | Full | Requested before the report is generated |
| Expert-Validated Readiness (SAR 15,000) | 50% | Requested before an expert is assigned |
| Expert-Validated Readiness | None | Once expert review has started |
| Remediation & Improvement Plan (SAR 5,000 / SAR 3,500) | Full | Requested before the register is generated |
| Any tier | Full | Before submission, if no paid work has started within 14 days of purchase |
If BazGrid fails to deliver a paid deliverable, we will re-perform it or refund it in full.
How to request a refund
Email info@swsam.sa with your invoice number, organisation and the tier concerned. We acknowledge within 3 business days and complete approved refunds to the original payment method within 14 business days. Where VAT was charged, the refund is adjusted per ZATCA rules.
When a refund is not available
- After an AI-reviewed report has been generated and delivered.
- After expert review has started on an Expert-Validated assessment.
- After a remediation register has been generated.
- For amounts already consumed under a custom or enterprise agreement, which are governed by that agreement.
Service credits and changes
If a specific output is incorrect due to our error, we will correct and re-issue it at no cost before considering a refund.
Contact
info@swsam.sa — SWSAM Solutions Company, Office #60, "The Garage", Al Raid, Riyadh 12354, KSA.