Legal
Terms of Service
Effective 1 September 2026
1. Agreement
These terms govern use of the BazGrid platform by the organisation that accepts them ("Customer") and are entered into with SWSAM Solutions Company, Riyadh, KSA.
2. Definitions
"Platform" — bazgrid.com and its assessment, reporting, AI-assistance and remediation features. "Assessment Content" — the ECC control library and related materials. "Customer Content" — answers, evidence, comments and documents a Customer provides or creates. "Report" — outputs generated for a Customer assessment.
3. Accounts and eligibility
The Customer is responsible for its account, its users, and keeping credentials and federation access secure. Users must be authorised by the Customer. The service is for business use only.
4. The service
BazGrid provides a readiness assessment against the ECC control library. Assessment content is provided in English; the interface is available in Arabic and English. Features vary by tier as described on the pricing page.
5. AI features
AI outputs are advisory drafts. They do not determine applicability or final scoring; those are deterministic and versioned. Customers must have a human review any AI-assisted output before relying on it, and a human decision is required before an expert-validated report is issued.
6. No certification or professional advice
BazGrid is not a certification body. The service does not provide regulatory certification, an audit opinion, or legal advice, and nothing in a Report should be presented as such.
7. Fees, VAT and payment
Fees are stated on the pricing page and exclude 15% VAT, added at invoicing. Invoices are payable within 14 days unless agreed otherwise. Late amounts may result in suspension after notice. Prices may change for future purchases only. All deliverables are digital; there is no physical shipping.
8. Refunds
Refunds are governed by the refund policy.
9. Customer obligations
The Customer will provide lawful, accurate content; hold the rights needed for any evidence it uploads; not upload malware or unlawful material; use the platform only as permitted; and not reverse engineer, resell, scrape or interfere with the service.
10. Our obligations
We will provide the service with reasonable skill and care, maintain security appropriate to the data, keep backups, perform maintenance with reasonable notice, and provide support Sunday–Thursday, 09:00–17:00 Riyadh time.
11. Intellectual property
BazGrid and its licensors own the Platform and Assessment Content. The Customer retains its Customer Content and grants BazGrid a licence to host and process it to provide the service. Reports are licensed for the Customer's internal business use; publishing or resale requires our written consent.
12. Data protection
Our privacy policy applies. A data-processing addendum is available on request for Customers who require one.
13. Availability and changes
We aim for continuous availability but do not promise an SLA on self-serve tiers. We may change features with reasonable notice; we will not materially reduce paid features during a paid term without remedy.
14. Suspension and termination
We may suspend or terminate for material breach, non-payment, or security risk, with notice where practicable. On termination, the Customer may export its Reports for 30 days, after which data is deleted subject to legal retention.
15. Warranties and disclaimers
The service is provided "as is" to the extent permitted by law, without implied warranties of fitness for a particular purpose. We do not warrant that a readiness result will satisfy any regulator, auditor or customer requirement.
16. Limitation of liability
To the extent permitted by Saudi law, each party's total liability is limited to the fees paid or payable in the 12 months before the claim, and neither party is liable for indirect or consequential loss. Nothing limits liability that cannot be limited by law.
17. Governing law
These terms are governed by the laws of the Kingdom of Saudi Arabia, and the courts of Riyadh have jurisdiction.
18. Changes to these terms
We will post changes with a new effective date and notify account administrators of material changes.
19. Contact
info@swsam.sa — SWSAM Solutions Company, Office #60, "The Garage", Al Raid, Riyadh 12354, KSA.